Friday, 14 December 2018


ob Opportunity Dar es Salaam at Standard Bank, Head-Information Technology

ob Title: Head, Information Technology
Location: Dar es Salaam, Tanzania
Application Deadline: 2018-12-26
Job Details
Information Technology: systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production
Job Purpose 
To provide operational IT leadership for the Information Technology Department and be accountable for directing, planning, organising and controlling all IT functions. In addition, the role is responsible for the delivery of a broad range of IT services and sponsors process/system improvements aimed at the efficient and effective provision of IT services. Sits on the Country Executive Committee and also represents the Bank on external forums as directed by the Executive Committee
Key Responsibilities/Accountabilities
Responsible for management of IT for the Country Line of Business Area / Function             
  • Define and implement Country IT Strategy aligned to Country and Group Strategy
  • Effective IT management including keeping the IT stack relevant
  • Build and partner with Group IT to deliver sustainable solutions
  • Ensure the maintenance and optimisation of all hardware/software and peripherals
  • Partner with Business to ensure successful delivery of IT Solutions including viable solutions that align to the Business and Client strategy
  • Deliver a stable and cost effective service across the entire application architecture
  • Maximum system availability with minimal network outages as per SLAs
  • Achieve optimal Mean Time to Repair on all system Incidents
  • Attainment of satisfactory audits (internal and external)
  • High availability of Disaster Recovery Sites and successful testing of DRPs
  • Disaster Recovery Plans to be tested at least twice a year
  • Effective change control and fault reporting/management
  • Cost containment as per agreed budgets for both Capital and Operational expenditure
  • Service delivery and Help Desk management
  • Compliance to all IT security policies and procedures
  • Provide the Country Executive team with advice on medium and long term operational development of information systems and technology Strategy for the country Line of Business/ Function.
  • Implement short- and long-range country goals, objectives, policies, and operating procedures.
  • Implement IT technology, application, data, integration and business process strategy aligned with Group/Centre business goals
  • Promote use of shared capabilities, infrastructure and applications to promote scalability, reduce costs and improve information flows for the Country.
  • Provide input, as required, on large-scale projects and road maps for compatibility with the vision
  • Manage IT Risk
Manage external suppliers            
  • Identify opportunities to outsource, where it makes business and commercial sense to do so and consult with authorised parties (e.g. vendor management), in need, to implement necessary arrangements and agreements
  • Build and manage long term, sustainable relationships with vendors and managed services to realise IT objectives, in conjunction with shared services and procurement where required.
  • In consultation with procurement/vendor management negotiate, approve contracts or agreements with external parties, within authorised mandate.
Overall responsible for effective Project Management and Delivery capabilities.             
  • Take ownership of program development, planning and execution.
  • Develop and control program budget.
  • Manage timely completion of program deliverables.
  • Ensure quality (fit for purpose) and accuracy of program work outcomes.
  • Manage program risk.
  • Provide quick resolution for problems and roadblocks.
  • Accountable for the delivery of all IT projects for the business units and ensure timely cost effective delivery is achieved
  • Monitor business requirements through high level and details designed, implementation and roll-out into production
  • Accountable for the end to end delivery of IT services to the business units and is the leading authority to drive the efficiency and effectives of such project.
  • Demonstrate ability to articulate the major issues surrounding the IT industry
  • Ensure projects are  delivered on time and within budget
Financial Management
  • Prepare annual Country IT objectives and budgets to facilitate the implementation, management and operations of all information technology functions.
  •  Drive initiatives around benefits realisation related to the overall technology landscape.
  • Formulate and gain acceptance for Country annual revenue and capital budgets
  • Monitor budgets against expenditure and mange IT costs in line with country parameters
  • Manage the overall budget and ensure compliance in line with the Country Long Term Financial Strategy
  • Ensure necessary transparency and controls are in place regarding expenditure
  • Set the strategy for Country resource management to respond to business priorities cost effectively.
  • Authorise at Functional level the allocation of resources for the planning, development and delivery, as appropriate, of services and products.
  • Deliver quality service through adequate management of change, driving improvement initiatives and use key  IT metrics to influence business decisions
  • Manage change:
Partner with business to co-create business change programs and drive changes to meet tactical business objectives thereby creating further IT demand.
  • Focus and drive service improvement initiatives:
Facilitate and drive continual service improvement by consistently aligning the IT service offering to Country demands and manage business needs effectively.
  • Use key IT service metrics to inform IT and Business decisions:
IT spend ratio - measure IT service delivery to enable adequate spend/ budget allocation to business process innovation and general IT maintenance respectively.
Key performance indicators – determines and specify various milestones to reach long and short term goals. Serves as a roadmap for implementation of strategies.
Critical business service metrics - determine business service availability and ensure the best contingency strategies are created to reduce or avoid process malfunctions and improve the sustainability of critical business applications.
Align with the IT Security strategy and improve the security posture.
  • Embed a risk aware culture by fostering an IT strategy that ensures data privacy rules and data security are at its core.
  • Manage IT operational risk emanating from systems, processes, procedures and people by implementing effective Disaster Recovery Plans and ensuring alignment with overall Business Continuity Management plans

Manage Governance and Compliance for Country
  • Manage the development of an IT governance framework that will define the working relationships and sharing of IT components among various IT portfolios within Country, ensuring that IT systems and IT employees are regulatory compliant.
  • Chair relevant Country Governance Forum and ensure the successful running thereof. 

Provide IT leadership for Country
  • Effectively manage internal and external relationships, forge partnerships to leverage technology and resources that measureable added value for all parties.
  • Build and maintain competencies and capability and provide leadership to the leadership of each Country area and team/ function.
  • Provide leadership to the Country IT community including own business area and the inter function data flow to support the Information (Applications, Data and Integration)
  • Manage and contain staff turnover within acceptable levels
  • Develop and implement viable succession plans
  • Define and achieve training targets for IT staff

Manage Country Technology business function
  • Provides a view of Country IT Business functions and guide the day-to-day operations, and assures a smoothly functioning, efficient organization.
  • Specifies accountabilities for Management team and evaluates performance regularly steering organisational strategic direction.
  • Supporting people initiatives that help build a fit for purpose business.
  • Directs a culture supportive of change, by engaging and employing activities that drives and supports this.
  • Assures the implementation of all human resources policies, procedures and practices within the relevant business unit and monitors compliance with the relevant laws and regulations.
  • Establishes a positive, healthy and safe working environment in accordance with all legislation and regulations.
  • Recruit, interview and select leaders/senior staff members that have the right technical and personal abilities to help further the organisations mission.
  • Coach, mentor and develop direct reports to improve overall performance
  • Discipline management staff when necessary using appropriate techniques; release senior staff when necessary using appropriate and legally defensible procedures

Preferred Qualification and Experience
More than 10 years experience in Information Technology

Strong knowledge of Information Technologies, Telecommunications, Network/ Infrastructure planning and services, IT service delivery, knowledge and understanding of application development lifecycles including Agile, and systems integration - in a large multi-dimensional corporate environment preferably in the financial industry 

Knowledge/Technical Skills/Expertise
Proven ability to have led a business unit and team of managers managing diverse portfolio’s, driving group strategy and translating this to Business level for interpretation and steer of direction

PLEASE NOTE: We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraudline on 0800222050 or forward to


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